PRIVACY POLICY

Privacy Policy – finesseclot.com

This Privacy Policy describes the ways in which finesseclot.com (the "Site") handles your personal data when you browse our website or place an order with us.

1. What Personal Information Do We Gather?

Each time you access the Site, certain technical details are collected automatically. This includes data related to your device and browsing behavior, such as your browser type, IP address, time zone settings, and any cookies present on your device. We also register which pages or products you view, how you navigate through our Site, and through which search terms or external websites you arrived.

We refer to this category of data as "Device Information".

By visiting our Site, you agree that third parties may use your IP address to identify your approximate location for the purpose of displaying the correct currency. This currency preference is saved in a session cookie so it remains active throughout your visit.

To collect Device Information, we make use of:

  • Cookies – Small data files stored on your device, which may contain an anonymous identifier. More information on cookies and how to disable them can be found at www.allaboutcookies.org.
  • Log Files – Server logs that register activity on the Site, capturing data such as IP addresses, browser types, service providers, entry and exit pages, and timestamps.
  • Pixels, Tags & Web Beacons – Small tracking files that monitor how users interact with our Site.

When you complete a purchase, we additionally collect your name, billing and delivery address, payment information (including card details), email address, and phone number. We refer to this as "Order Information".

The term "Personal Information" covers both Device Information and Order Information combined.

2. Why Do We Use Your Personal Information?

Your data is used for the following purposes:

  • Processing and delivering your orders, including handling payments and sending order confirmations or invoices.
  • Keeping you informed about the status of your order.
  • Detecting and preventing fraudulent activity.
  • Delivering personalized marketing and advertising, where you have given consent.
  • Analyzing and improving the performance and user experience of our Site.

3. On What Legal Grounds Do We Process Your Data?

We rely on the following legal bases to process your personal information:

  • Performance of a Contract – Necessary to handle your purchases, payments, and any customer service related to your order.
  • Legitimate Interests – To safeguard our business against fraud, improve our services, and reach out to existing customers with relevant offers.
  • Consent – For marketing communications via email or SMS, and for non-essential tracking cookies. You may withdraw your consent at any time.

4. Who Do We Share Your Data With?

To run our business effectively, we work with a number of trusted third-party service providers who may receive your data:

  • Shopify – Our e-commerce platform. View Shopify's privacy policy for details.
  • Google Analytics – Used to analyze visitor behavior on our Site. View Google's privacy policy for details.

All third-party providers operate under GDPR-compliant Data Processing Agreements, ensuring your information is handled responsibly and lawfully.

In certain circumstances, we may also be required to share your data with authorities or legal bodies, for example in response to a court order or legal investigation.

5. Targeted Advertising

We may use your Personal Information to serve you relevant advertisements based on your browsing behavior. For a better understanding of how behavioral advertising works, we recommend visiting the educational resources provided by the Network Advertising Initiative (NAI).

You can opt out of targeted ads from the following platforms:

  • Facebook – Opt-out here
  • Google – Opt-out here
  • Bing – Opt-out here

Alternatively, you can manage your preferences through the Digital Advertising Alliance opt-out tool.

6. Cookie Consent

We use cookies to provide a better browsing experience. By selecting "ACCEPT", you give your consent to the use of all cookies on our Site. If you wish to adjust your cookie preferences or withdraw your consent, you can do so at any time through our cookie settings page.

7. Do Not Track Signals

Our Site does not change its data collection or processing practices in response to Do Not Track (DNT) signals sent by your browser.

8. Your Privacy Rights

Residents of the UK or EU are entitled to the following rights regarding their personal data:

  • The right to access any information we hold about you.
  • The right to correct any inaccurate or outdated data.
  • The right to request deletion of your data, subject to any applicable legal or tax obligations we must comply with.

To submit a data request, please send an email to info@finesseclot.com with the subject line "Data Request". We aim to respond to all requests within 30 days.

Please note that as an EU/UK resident, your data may be transferred to and processed in countries outside of Europe, including the United States or Canada, in order to fulfill your orders or serve our legitimate business interests.

9. How Long Do We Keep Your Data?

We apply the following retention periods to your personal information:

  • Order-related data – Kept for 5 years in accordance with legal and tax regulations.
  • Marketing data – Retained until you unsubscribe, or after 24 consecutive months of inactivity.
  • Customer support data – Deleted 12 months after your case has been resolved.

If you would like us to delete your data sooner, please reach out to us at info@finesseclot.com.

10. SMS & Text Message Terms

By opting in to our SMS service, you agree to receive automated promotional text messages at the mobile number you provided. The frequency of messages may vary.

Please note the following:

  • To stop receiving messages at any time, simply reply STOP.
  • Standard message and data rates may apply depending on your mobile plan.
  • We will never sell or share your phone number with third parties for marketing purposes.

For any questions regarding our SMS service, contact us at info@finesseclot.com.

11. Updates to This Policy

We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our operations, applicable laws, or regulatory requirements. We encourage you to review this page periodically to stay informed.

12. Get in Touch

If you have any questions, concerns, or requests related to this Privacy Policy, please don't hesitate to contact us:

📧 info@finesseclot.com